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Terms & Conditions

CHECKOUT TERMS AND CONDITIONS

GENERAL

  1. In these Terms and Conditions the following expressions shall have the following meanings: 
    1. "Customer" shall mean you and all other persons who purchase the products under your Login. 
    2. “Wild Barley” shall mean Wild Barley Online Grocery Store (Singapore) operated by Yong Hup Heng (Imp & Exp) Co Ltd
    3. "Intellectual Property" shall mean all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof. 
    4. "Login" shall mean a Customer's membership number and access to Wild Barley under that Customer's registration. 
    5. "Product/Products" shall mean any and all the products for sale by Wild Barley.
  2. All the Products sold by Wild Barley through this site are sold subject to these Terms and Conditions. By submitting your order for processing by Wild Barley, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing. 
  3. The Customer shall agree to complete the registration process according to Wild Barley’s requirements as stated on this site. The Customer shall provide Wild Barley with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address. 
  4. Registration to open only to residents in Singapore aged 18 and above. Wild Barley has the absolute discretion to refuse the registration of a potential customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever. 
  5. The Customer will be liable for every order made under his Login and agrees to indemnify Wild Barley for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information. 
  6. The Customer may place his order via our website at : http://www.wildbarley.sg The Customer will receive a confirmation of receipt of order via e-mail. For clarification, such confirmation of receipt of orders does not guarantee stock availability.
  7. All Bulk Orders have to be placed directly with Wild Barley through email to Sales@wildbarley.sg. No Bulk Orders will be processed from Wild Barley Online.
  8. Access to Wild Barley is gained through use of a personal membership registration. The Customer shall ensure that his membership number is kept strictly confidential to prevent unauthorized use. However, Wild Barley shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the Wild Barley internet site.

 

PRICE 

  1. Wild Barley shall make every effort to ensure that the prices, details and sizes of Products detailed by the Wild Barley are correct but Wild Barley reserves the right to vary the price and other details of the Products without prior notice. 
  2. Not all Products sizes will correspond exactly to the description offered online. Wild Barley reserves the right to provide the nearest size of Product at the nearest price. 
  3. Discrepancies between the online bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. Wild Barley reserves the right to adjust the final bill after the online bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery. 
  4. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.
  5. If the Customer requests a variation to the order which Wild Barley accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery. 


PAYMENT 

  1. Payment for Products ordered through Wild Barley Online can be made by the VISA card, Mastercard, and Paypal. No cash payment is accepted.  
  2. Wild Barley may change at any time, the method by which payments for Wild Barley Online orders may be effected and such changes may be notified to the Customer by e-mail, or by placing a notice on the Wild Barley internet site. 


DELIVERY 

  1. Free delivery is provided for orders SGD100 and above per delivery per location. For orders of value below SGD100 (up to SGD100) per delivery per location, there will be a delivery charge of $12. Self collection is available at the Wild Barley Gourmet Shop from 11am to 8pm on Tuesday to Friday, and 9:30am to 8:00pm on Saturday & Sunday. No self collection is available on Monday while the shop is closed. Additional delivery charge may apply for any other special arrangement such as special timing, location within CBD, etc. Wild Barley shall make every effort to fulfil orders placed by Customers through Wild Barley Online, but Wild Barley shall not be liable to any person if Wild Barley shall decline to fulfil an order for whatever reason, or if Wild Barley is unable to supply an order because of an unforeseen change to the Products (as the case may be), or because the Products may be unavailable. 
  2. Wild Barley shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address (specified by the Customer on the registration form) within the time windows selected by the Customer but Wild Barley shall not be liable for any delays in its delivery services, if the delay has been due to causes beyond the control of Wild Barley. 
  3. Wild Barley will only provide delivery service to mainland Singapore and Sentosa Island except Jurong Island.

Ordered Received

Earliest Delivery Time

Before 1:00pm

2 working days between 10:00am and 2:00pm

Between 1:00pm to 5:00pm

2 working days between 2:00pm and 6:00pm

After 5:00pm

3 working days between 10:00am and 6:00pm

 

Ordered Received

Delivery Charges

Order value SGD100 and above per delivery per location

Free Delivery

Order value below SGD100 per delivery per location

SGD12

 

  1. No delivery services shall be available on Saturday after 1:00pm, Sundays & Public Holidays. Delivery slots are subjected to availability. An order confirmation email with delivery schedule (AM or PM) will be provided upon successful order. A call will be made on the day of delivery for confirmation.
  2. Self collection is to be done at the following address: Wild Barley Gourmet Shop, 25 Yong Siak Street, Singapore 168653.
  3. Bulk orders (as determined by Wild Barley in its sole discretion) delivery is based on separate delivery schedule. Wild Barley will contact the Customer after checking stock availability within 24hrs of receiving the order by email. Wild Barley shall not be liable to any person if Wild Barley shall decline to fulfil an BULK order for whatever reason.
  4. The Customer is to notify Wild Barley immediately of a change to his delivery address and contact number. Wild Barley is not liable for any loss due to change in delivery address. Wild Barley reserves the right to charge the Customer an additional re-delivery fee due to Customer’s negligence in updating the delivery address.
  5. Save where the Customer has specifically instructed Wild Barley to leave his delivery outside the door provided payment has already been effected earlier (when such delivery shall be at customer's risk), all deliveries shall be signed off by the Customer on the delivery invoices.
  6. If the delivery includes alcoholic drinks, or any other items which may not be delivered to a minor, a person of 18 years of age or older with appropriate identification must be present to take delivery of the items. If in the case of such a delivery, no person of 18 years of age or older is present, delivery shall be attempted at another time and Wild Barley reserves the right to charge the Customer an additional re-delivery fee.

10. Wild Barley reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever if payment is not received upon delivery.

VARIATION / CANCELLATION OF ORDER 

  1. The Customer may vary or cancel the order up to the point in time that Wild Barley has commenced processing the order and the Customer will not incur any cost in doing so. If any changes or cancellation is made after the order is processed, cancellation request will not be entertained.
  2. Subject to the Customer's consent, Wild Barley may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable due to unforeseen circumstances. 
  3. If there is no prior consent from the customer for a substitution, no substitution shall be made, and a refund of the amount equivalent to the Product price will be made. 


PROPERTY RISK 

  1. All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but Wild Barley shall retain title in the Products until such time as payment for the Products has been effected. 


RETURNS OF PRODUCTS / REFUNDS 

  1. Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements, the pictures may not reflect exactly on the packaging the Customer receive. All reasonable care is taken to ensure that all descriptions, details and prices of products appearing on the Wild Barley website are correct at the time when the information was inputted onto the system.
  2. Wild Barley shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us by e-mail at sales@wildbarley.sg. Returns/Refunds can be arranged under the following circumstances: 
    1. if any Product have been delivered in a damaged condition, or if the Product is past its expiry date, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, Wild Barley shall either refund the Customer the value of that Product, or replace the Product. 
    2. if any Product which was not included in the Customer's order is delivered to the Customer, Wild Barley shall collect the Product from the Customer. 
    3. if the Customer has been charged for a Product which has not been delivered, Wild Barley shall refund the Customer the value of the Product as originally charged to the Customer. 
    4. If a Customer is charged more than the value of a Product, Wild Barley shall refund to the Customer the difference. 
  3. All refunds will be made via the same mode of payment on which the original purchase was made within 7 working days. 
  4. All replacements of Products shall be made in the shortest time possible. 


WARRANTIES 

  1. To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products supplied, are expressly excluded. 
  2. No agent or representative of Wild Barley is authorized to make any warranties, representations or statements regarding the Products and Wild Barley shall not in any way be bound by any such unauthorized warranties, representations or statements. 


LIABILITY 

  1. The liability of Wild Barley whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Wild Barley's obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products. 
  2. Wild Barley shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall Wild Barley be liable for any damage or loss caused by the Customer's servants, agents, buyers or other persons whatsoever. 
  3. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that Wild Barley assumes no obligation or liability for any advice or information given with the Products and Wild Barley shall not be responsible for any inaccuracy or misstatement of any such information. The Products shall be accepted by the Customer entirely at the Customer's risk. 

 

INTELLECTUAL PROPERTY 

  1. All rights, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Wild Barley Online shall at all times remain the property of Wild Barley. 
  2. Wild Barley and other parties own the trade marks, logos and service marks displayed on this site/catalogue and/or in connection with the Products and Customers and online visitors are prohibited from using the same without the written permission of Wild Barley or such other parties. 


FORCE MAJEURE 

  1. If the performance by Wild Barley of its obligations under the Wild Barley Online is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the government of Singapore or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Wild Barley), Wild Barley shall be excused from such performance to the extent of such prevention. 


VARIATION OF TERMS AND CONDITIONS 

  1. Wild Barley reserves the right to amend these Terms and Conditions in its sole discretion. Wild Barley may, but does not undertake, to notify the Customer of such changes. It is the Customer's responsibility to review the Terms and Conditions prior to submitting any order and Wild Barley shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise. 


APPLICABLE LAW 

  1. These Terms and Conditions shall be governed by the laws of Singapore and the Customer and Wild Barley agree to submit to the jurisdiction of the Singapore courts. 


CONFIDENTIALITY 

  1. Wild Barley does not sell, rent or lease its Customer lists to third party. 
  2. Personal data held by Wild Barley relating to its Customers or to visitors to this site will be kept confidential unless Wild Barley has Customer's consent otherwise but Wild Barley may provide this information to third parties including but not limited to Wild Barley advertisers, associated companies or trusted contractors/agents or other network operators who perform certain tasks for Wild Barley in connection with the provision of Wild Barley's services to its Customers and to visitors to this site. All such third parties are prohibited from using Customer's personal data except to provide the requisite services to Wild Barley and they are required to maintain the confidentiality of such data. 
  3. Any questions, comments, suggestions or information other than personal data sent or posted to this site, or any part of this site by online Customers and visitors will be deemed voluntarily provided to Wild Barley on a non-confidential and non-proprietary basis. Wild Barley reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufactured and marketing of products and services and to meet Customer needs. 
  4. Wild Barley will disclose Customer's personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:- 
    1. Comply with legal process served on Wild Barley or the site; 
    2. Protect and defend the rights or property of Wild Barley; and
    3. Act under exigent circumstances to protect the personal safety of users of Wild Barley, the Wild Barley internet site or the public. 


SAFETY OF PERSONAL DATA 

  1. All reasonable efforts are made by Wild Barley to ensure that any personal data held by Wild Barley Online is stored in a secure and safe place and no unauthorised access will be made by Wild Barley to Customer's computer or browser. 


LINKS 

  1. The Wild Barley Online internet site may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, the Customer leaves Wild Barley’s site and Wild Barley does not exercise control over any personal data or any other information the Customer gives to any other entity after leaving the site and access to such site or page is at the Customer’s own risk for which Wild Barley disclaims all responsibility and liability. 


CONTENT 

  1. All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. However, Wild Barley disclaims all implied and/or express warranties and makes no representation as to the accuracy or completeness of any information on the site. Wild Barley takes no responsibility and assumes no liability for the content of the site or for anything posted on or linked to it, including without limitation any mistake, error, omission, infringement, defamation, falsehood, or other material or omission that might offend or otherwise give rise to any claim or complaint. (See also without limitation the words in capitals below) 


LIMITATION OF LIABILITY 

  1. By accessing and using this Wild Barley Online internet site, the Customer acknowledges and accepts that the use of the site is at the Customer’s own risk. Wild Barley shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing: 

THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT. WILD BARLEY HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. WILD BARLEY ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE. 

Copyright ©, 2016. 

Wild Barley All rights reserved